Job Description

• Collaborate with the Director to plan and execute Writing Institute courses and events, ensuring alignment with institutional goals.
• Manage customer service operations, including student registration, inquiries, and refunds.
• Provide administrative support to instructors, including onboarding, class logistics, and payroll management.
• Coordinate and oversee youth programming initiatives such as Yonkers Public Schools Writing Workshops and Writers Week.
• Develop and maintain content on the Writing Institute website and course registration system (Thinkific).
• Facilitate event planning, including speaker arrangements, facilities management, and catering.
• Monitor program performance, and support the director in assessing financial outcomes, and identifying growth opportunities.
• Build and maintain collaborative relationships with internal departments and external stakeholders.

• Supervise and delegate tasks to student assistants, ensuring efficient operations in marketing, programming, and events.
• Oversee the creation and management of promotional materials, including course descriptions, posters, and newsletters.
• Develop and update youth program curricula in partnership with teaching artists.
• Manage general office operations, including supply procurement and technology support for online and in-person classes.
• Maintain active engagement with the literary community and promote the institute’s visibility.
• Occasional travel for related conferences or festivals
• Other duties as assigned by supervisor.

• Bachelor’s degree in a related field.
• A minimum of 3 – 5 years of relevant experience in program administration, event management, or a similar role.
• Strong written and verbal communication skills.
• Proficiency with marketing and analytics tools, such as Google Analytics, Mailchimp, and Thinkific.
• Demonstrated ability to manage multiple projects with attention to detail and deadlines.
• Familiarity with literary programming or a personal connection to the writing community.

• Experience in higher education or community-based learning environments.
• Proficiency with content management systems, social media platforms, and event-planning software.
• Background in creative writing or literary studies.
• Strong interpersonal skills and a proven ability to collaborate effectively with diverse stakeholders.