Job Description

Patient Educator 1
Job ID: 288471
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Medical College of Georgia (MCG) is one of the nation's largest medical schools by class size, with 304 students per class. The MCG educational experience is anchored by the main campus in Augusta, with regional clinical campuses for third- and fourth-year students across the state, and two four-year campuses located in Athens (in partnership with the University of Georgia) and in Savannah (in partnership with Georgia Southern University). MCG's expanding partnerships with physicians and hospitals across Georgia currently provide more than 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to approximately 575 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.
Job Summary
The Patient Educator is responsible for educating patients regarding disease/treatment and promotion of adherence to treatment while building rapport with the patient population of the Ryan White Program. This position works/coordinates with the appropriate departmental contact to provide potential community counseling/testing for patients and to identify issues/solutions. Additionally, this position helps with patient visit preparation, patient check-in/check-out, while performing accurate and complete patient registration. This position is vital to data management and quality improvement projects of the grant and program.
Responsibilities
The responsibilities include but are not limited to:
Provide Education
Responsible for educating patients regarding disease/treatment and promotion of adherence to treatment. This position works/coordinates with the appropriate departmental contact to provide community counseling/testing for patients and to identify issues/solutions. Provide treatment counseling and education to patients, families, and caregivers about the disease/treatment. Explain treatment regimens and assess how to tailor to patient's lifestyle while reducing barriers to care.
Administrative Duties
Utilizes proper patient identification. Ensures all demographic and insurance information is obtained and correct. Sends query for insurance eligibility to validate and accurately document eligibility and benefits. Informs patients of in/out of network status. Payment & Reimbursement: Collects all payments due. Accurately schedules patient follow-up appointments at check-out that best fit the patient's schedule in coordination of availability. Performs other duties to ensure reimbursement is received for appointments/services. Patient Information: Obtains all necessary patient demographics, insurance, and financial information for provider services rendered. Scheduling: Must adhere to physician/departmental scheduling protocols, as supported by hospital and clinic systems, to accurately schedule patients for appointments. Utilizes the appropriate clinician or manager for advice when unclear. Follows scripting, as necessary. Discusses problems/confidential information only in appropriate settings and with the appropriate personnel; Keeps any confidential documents secure and out of public view.
Represents AU/ AUMC
Represents MCG and the specific department at community events.
Provides Accurate and Timely Documentation
Provides accurate and timely documentation to ensure compliance with reporting requirements for medical and administrative review.
Other:
Perform other related duties incidental to the work described herein including: Participate in quality assurance agenda items to meet programmatic federal guidelines. Help with data management activities.
Required Qualifications
Bachelor's degree from an accredited college or university in Social Work, Psychology, or related discipline and experience in community outreach, health care, research and/or social services.
Preferred Qualifications
Experience with HIV/AIDS patients.
Knowledge, Skills, & Abilities
Ability to maintain confidentiality.
Detail-oriented.
Excellent interpersonal, verbal, and written communication skills.
Proficient in Microsoft Office and other computer software/databases.
Shift/Salary/Benefits
Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position)
Pay Band: B8
Salary: $45,400/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 8/1/25 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=288471&PostingSeq=1
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