Student Services Specialist 1
Job ID: 287892
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress and providing academic certification. Our office serves as a resource to students, faculty, staff and alumni.
The Registrar's Office strives to:
Provide the highest quality service to students, faculty, staff and the community in a courteous and professional manner. Develop and implement standard operation procedures that will ensure the accuracy, integrity, security and preservation of academic records. Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service. Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university.
Job Summary
The Student Services Specialist I is responsible for responding to all inquiries for tuition classification and tuition and fee waivers. This position also maintains and processes the waivers in the student information system each semester, works with other offices responsible for waivers, ensures USG and AU policies and procedures are adhered to, and updates standard operating procedures and the AU tuition classification manual. The position also acts as a backup to other team members as needed.
Responsibilities

WAIVERS: Serve as the campus resource for policies and procedures related to waivers. Evaluate eligibility for waivers. Communicate about waivers as appropriate including but not limited to the need for additional documentation, a decision on waivers, feedback on documentation, or need for renewal. Apply waivers in BANNER. Scan and index documentation. Complete 100% audit each term until otherwise notified (pages 12-14 USG manual) - reminding all other offices of audits. Ensure coding for ADC before official reporting (SOAXREF). Validate ADC numbers for reporting of waivers. Maintain website information including all waiver applications. Keep up to date on all policy changes. Attend workshops.
TUITION CLASSIFICATION: Serve as campus resource for policies and procedures related to tuition classification. Manage all aspects of the tuition classification committee. Communicate decisions as appropriate. Update BANNER with correct residency coding. Audit tuition reclassification using ZSRTUIC. Audit tuition reclassification using internal reports (Page 15 USG manual), including checking all residency codes and fee class codes.
PROCEDURE MANUAL & SOPs: Make and update procedure manual. Complete and maintain standard operating procedures and ensure applicable information is on the website.
REPORTING & MCG/DCG RECORDS/REGISTRATION: Dual Enrolled Processing. TAP Reporting and Assistance to HR. Provide back up to MCG/DCG records and registration to include attendance verification and grading. Provide back up to transcript processing and withdrawals.
: Perform all other duties as assigned.
Required Qualifications
High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and one year of administrative or customer service experience.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Knowledge of the principles, policies and techniques of educational administration.
Knowledge of AU/USG policies and procedures.
Knowledge of integrated information systems.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Strong problem-solving skills.
ABILITIES
Ability to maintain confidentiality.
Ability to plan and coordinate work independently.
Shift/Salary/Benefits
Shift: Days; M-F
Pay Band: B2
Salary: Minimum $15.77/hourly-$16.72/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=287892&PostingSeq=1
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