Job Description

The Davidson College Fellows program provides graduating seniors or 2024 graduates (of any college) an entry-level, one-year or two-year term-limited position in an information technology field. Our purpose is to help you grow your talent and skills, while you help us solve technology problems for the college. This year, we are recruiting for Fellows in technology support. Fellows positions are open to all recent graduates, including Davidson graduates. For more details about the Fellows program, please see https://www.davidson.edu/offices-and-services/human-resources/work-davidson/fellows-program

We are seeking a class of 2024 or 2025 graduate to join our team as a User Success Fellow. T&I’s User Success Team (UST) is a support team responsible for end user support at Davidson College. We have 5 full time staff and a team of 20-30 students and support the technology needs of the campus including but not limited to:

Operations
Purchasing, receiving, imaging and deploying campus endpoints (desktops, laptops, printers, tablets etc.) and maintaining an inventory database.
User Support
Troubleshooting and supporting the endpoints (in offices, labs and classrooms) described above and the software that runs on them. This includes consultations about replacements that match needs to computer specifications.
Phone, chat, walk-in, remote and in person support for users
Classroom support
Cybersecurity (malware removal, drive encryption, two factor authentication, etc.)
Laptop Kiosks
5. Knowledge Creation and Management

Publish and maintain user guides at support.ti.davidson.edu
Identify content opportunities
Craft user-friendly instructions
6. Projects

Internal process automation, design and implementation
User Experience improvements
Minimum Qualifications

Bachelor’s degree.
Excellent problem solving skills with the ability to present complex information in a clear, understandable and empathetic manner.
Excellent communication and listening skills, allowing the UST Fellow to interface comfortably with colleagues and constituents inside and outside of Davidson T&I.
Project and time management skills, with ability to effectively manage competing priorities.