Job Description

Job Summary
Primary responsibility is student support and customer service in the Creative Commons computer lab in the Wonsook Kim College of Fine Arts.
Be visible in the lab and available to customers requiring technical assistance.
Respond to questions from customers; assist students, faculty, and staff with technology incidents and requests.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard lab operating procedures; accurately log and track all incidents and requests.
Accurately assign, manage, track, update student, faculty, and staff checkout equipment.
Become familiar with available support resources; stay up-to-date on campus technology changes or incidents.
Become familiar with CFA technology policies, services, and staff.
Elevate incidents to appropriate CFA technology support staff as necessary.
Maintain reasonable discipline and decorum in the computer lab environment.
Other duties as assigned by the CFA IT technology support staff, as appropriate.

Additional Information
Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

Pay Rate
$15/hour

Required Qualifications
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to provide technical support with a professional demeanor; previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Creativity; ability to think around problems and come up with creative solutions is helpful.
Printing in the lab space is a core service; ability to manage complex printing setups and design concerns.
Ability to work responsibly with or without direct supervision.
Working knowledge of common operating systems (Windows, MacOS, and iOS) and software applications.

Preferred Qualifications
Strong customer service skills
Experience or interest in any of the following:
Adobe Creative Suite
Microsoft Office 365
MacOS Ventura and Sonoma
Microsoft Windows 10 and Windows 11
Printing (both oversize and standard)
Scanning