IT Specialist 2
Job ID: 284788
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Medical College of Georgia is one of the nation's largest medical schools by class size, with 260 students per class. The educational experience is anchored by the main campus in Augusta, regional clinical campuses for third- and fourth-year students across the state and a second four-year campus in Athens in partnership with the University of Georgia. MCG's expanding partnerships with physicians and hospitals across Georgia currently provides about 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to more than 500 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.
Job Summary
Support various department programs developed and/or implemented and supported by four different training, equipment, and education grants within the Department of Family Medicine. These specialized programs and equipment support department centric activities and include programs which are not utilized by disciplines across the institution.
Support the academic, clinic, research, and administrative efforts of Family Medicine by providing immediate on-site support in order to mitigate any negative impact on education, patient care, revenue, or productivity which would directly result from the loss of equipment or software functionality or services. Maintain a high degree of familiarity with Department and Clinic business processes, clinical workflows, and classroom technology needs. Provide training and education to faculty, residents, students, and staff on the use of equipment and software used in patient care, education, research, and administration. Serves as Department liaison to institutional IT on various committees, as well as to vendors and manufacturers for troubleshooting and support.
Responsibilities
The duties include, but are not limited to:
Secondary Support to the IT Project Coordinator
Departmental, and maintains familiarity with departmental and clinical operations in order to support the operational and technology needs of each area of the department. Key to both clinical operations and faculty/resident productivity monitoring is a thorough knowledge of the Qgenda scheduling application. Further support of clinic scheduling includes working with Epic. Produces reports for leadership and management using Excel and other applications as required. Collaborates with management and internal teams to evaluate and implement improvements to faculty and resident scheduling to ensure educational and clinical commitments are met.
Departmental Business Office Support
Works with Department accounting and bookkeeping to develop, maintain, and produce reports from a DBMS (Filemaker Pro) accounting system for tracking expenditures across all department budgets. Responsible for managing the data contained within the DBMS.
Other Support
Act as primary support for other resources including tracking resident duty hours; liaison to campus web site developers in assisting faculty with web page updates and creation. Act as secondary support for Department legacy in-house applications and IT projects.
Inventory Management
Assist with the management and tracking of the Department equipment inventory. Assist with management of laptop computers for temporary loan out to faculty, residents, students, and staff as well as for ad-hoc classroom deployment. Assists with the specification of new equipment based on grant requirements and budgetary constraints.
Other
Other duties as assigned.
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited university in IT or related field, along with three years of experience in a relevant field of work, including two years of combined experience working with local area networking, personal computers, client server systems, web-based applications, and project management/system design tools.
Knowledge, Skills, & Abilities
Ability to maintain confidentiality
Detail-oriented
Excellent interpersonal, verbal, and written communication skills
Proficient in Microsoft Office and other computer software/databases
Shift/Salary/Benefits
Shift: Days/M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)
Pay Band: 6
Salary Minimum: $39,200.00/Annually - $49,000/Annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 4/24/25 Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=284788&PostingSeq=1
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